We offer a 30-Day Satisfaction Guarantee to ensure our products are a good fit for you and your outdoor space! If you are not 100% satisfied with your purchase, you may request a return for a full refund within 30 days of receipt, so long as the following parameters are met:
- Must be returned within 30 days from when the order was received
- Order must be returned using a pre-paid return label that will be supplied to you by Outland Living
- The product must be returned in its original packaging and contain all original contents
- The product must be in good condition
Please note: After 30 days, orders are no longer eligible for return. In certain cases, the responsibility for return shipping costs may apply for returns involving multiple items or high-value orders. This policy applies to new products only – replacement parts are not eligible for return and are final sale. We cannot process exchanges at this time.
If the above parameters are not met and for the additional reasons noted below, you may be subject to a 20% return fee, or may be accountable for the return shipping cost of the item(s). This amount would be withheld during the time of refund.
- The package was refused upon delivery
- The package was not picked up from a hold location within the carrier’s allotted pick-up window
- The package was returned due to providing Outland Living with the incorrect shipping address
- The package was returned missing components
- The product was returned damaged by the customer
If you would like to request the return of your order, please contact the Outland Living Support team at firstname.lastname@example.org or 1 (888) 514-1663 to receive a pre-paid return label and RA (Return Authorization) number.
After your return has been received and inspected at one of our warehouse locations, we will process your refund. We aim to issue refunds within two business days of inspection, and you will be notified via email once the refund has been processed. We recommend allowing 3-7 business days for the refund to be reflected as credited to your original method of payment.
We are unable to issue gift cards or store credit in place of a refund.