SHIPPING/RETURNS

COVID-19 UPDATE:

Due to circumstances beyond our control related to COVID-19, we are taking the necessary measures to ensure the safety of our team and are operating with minimal team members. We are working hard to process and fulfill orders within 2 business days, however, we politely ask for your patience should fulfillment of your order extend this period.

Additional delays may also occur with carriers delivering parcels on our behalf. The tracking number provided to you upon fulfillment of your order will contain the most up-to-date information on your parcel, while in transit.

We appreciate your patience and understanding during this time.

Shipping + Delivery Process

We offer free everyday shipping on all orders, without a minimum purchase requirement.

Orders are typically fulfilled within 2 business days, from the date of purchase. Parcels will ship from either Surrey, BC, Canada, or Auburn, WA, and the fulfillment location is dependent on inventory quantities.

All parcels will ship via UPS standard ground and currently due to COVID-19 may take up to 14 business days to arrive, from Monday through Friday, not including holidays.

Refund Policy

If you are not satisfied with any Outland Living product purchase, please contact us @ 1 (888) 514-1663 and we will be happy to assist you.

Returns

Items shipped from Outland Living can be returned within 30 days of receipt of shipment in most cases.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

All returns require a Returns Authorization number (RA) which will be provided by the customer service team. To obtain an RA number, please contact the customer service team at info@outlandliving.com or 1 (888) 514-1663. You must mark the return package with the RA number clearly on the outside of the package. Packages without an RA number will be rejected by our returns processing centre.

To request an RA Number:

Please provide the following information via phone or email:

Order number
Name of product
Reason for return

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund within one week of receipt.

Items returned may be subject to a 20% restocking fee.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer’s policies.

Shipping

The buyer will be responsible for paying for the return shipping costs. Shipping costs are non-refundable except in cases where there is an error or defect.

Packages returned to us that are refused, unable to forward, or undeliverable as addressed will receive a full refund less the shipping. Original shipping charges are non-refundable except in special circumstances or in cases where there is an error or defect.

Contact Us

If you have any questions or concerns about your product, please contact us:

#107 – 19052 26th Avenue
Surrey, BC, Canada V3Z 3V7
1 (888) 514-1663
info@outlandliving.com