At Outland Living, we recognize the hesitation that comes with online shopping, which is why we offer a 30-day satisfaction guarantee. We think you’ll love your new outdoor addition, however, if you are not satisfied with your purchase for any reason, you may return your order for a full refund within 30 days – beginning on the day of receipt and as long as the following parameters are met.
- Product(s) must be returned within 30 days of receipt, using our pre-paid return label
- Product(s) must be returned in their original packaging and include all of the original package contents
- Must be in good condition
Please note: After the 30-day period, orders are no longer eligible for return. This policy applies to new products only. Replacement parts are not eligible for return and are final sale.
Authorized returns must be refunded upon receipt as we are unable to process exchanges, at this time. Orders that have been refused upon receipt, not picked up within the allotted pick-up window from a hold location, or returned due to providing Outland Living with the incorrect shipping address are subject to a 20% fee. This amount will be withheld during the time of refund.
If you would like to request the return of your order, please contact the Outland Living Support team at info@outlandliving.com or 1-888-514-1663 to receive a pre-paid return label and RA (Return Authorization) number.
Authorized returns must be refunded upon receipt as we are unable to process exchanges, at this time. Orders that have been refused upon receipt, not picked up within the allotted pick-up window from a hold location, or returned due to providing Outland Living with the incorrect shipping address are subject to a 20% fee. This amount will be withheld during the time of refund.
If you would like to request the return of your order, please contact the Outland Living Support team at info@outlandliving.com or 1-888-514-1663 to receive a pre-paid return label and RA (Return Authorization) number.
