Why am I currently experiencing low/no flame with my Outland Living Firebowl?
Please follow the steps provided in your product manual to ensure a leak test has been completed prior to igniting your Outland Living Firebowl.
If your Firebowl experiences low flame or flame height does not appear to be normally adjusted by the gas knob, the CSA excess flow safety device in the regulator may have been tripped. The steps are as followed:
- Ensure valves on both the Outland Firebowl and propane tank are closed.
- Open valve on Outland Firebowl to ensure any residual pressure is released.
- Close the valve on the Outland Firebowl.
- Disconnect the hose from the propane tank.
- Re-connect the hose to the propane tank.
- Slowly open the propane tank valve a couple of turns.
- Re-ignite the Outland Firebowl following the Outland Firebowl manual instructions.
If the above steps did not rectify the issue, there may be an obstruction within the burner of the Outland Living Firebowl.
To check if there is an obstruction within the burner, please take off the control knob and unscrew the exposed screws underneath. Remove the valve cover and the valve will essentially drop out. Using a flashlight, look up the burner tube and using a pipe cleaner ensure that there is no obstruction present. An obstruction can also be the rock dust and particles within the burner tube over time as they build up.
The last potential issue could be coming from the propane tank. When the climate reaches a perfect temperature, unfortunately, this can cause the propane tank to freeze and the regulator to become cold. The second possible reason for this issue can also be that a propane cylinder is nearly finished and needs to be filled. Both may cause freezing in isolation, but together, may speed up the freezing process.
Can I use fake logs, fire glass, etc. in the Firebowl instead of the provided Lava Rocks?
The Outland Living Firebowls have been CSA Approved and tested to be used with the provided non-toxic, natural lava rocks. We have not tested our units with third-party products and cannot condone the use of third-party products with the Outland Living Firebowls.
Can we use the Outland Living propane appliances to roast marshmallows, hot dogs, etc.?
All of our Outland Living propane appliances have been CSA Approved to be used as a heating/decorative appliance. Our products have not been tested or CSA Approved to be used as a cooking appliance, therefore we cannot advise the use of our propane appliances to be used as such.